Hospitality First… We Put Owner & Guest Experience at the Forefront
We are committed and dedicated to the success of each of our listings and choose to have a smaller client base where we can implement a strategy and action plan for each home.
High Touch
Hands off for you. Hands on for us. Larger management companies prioritize volume over the success of each individual home. We are frequently on site at your homes, working directly with guests as issues come up, and take pride in being in touch with the operations of our homes.
High Tech
With the flexibility of being a small business, we are constantly testing out best in class software. We will use only those yielding the best results to manage your home – all included within the management fee.
High Skill
We are a small but mighty team with deep expertise in the areas of hospitality, operations, finance, and asset management. With our entrepreneurial spirit, we are committed to delivering superior service for our homeowners and guests.
Looking to launch your first Airbnb? Need support in managing an existing home?
We are here to partner with you!
We offer a hands-off approach for homeowners who want to build passive income without dealing with the day-to-day operations of a short-term rental.
We are looking to partner with homeowners with vacation rental properties in Peoria (Arrowhead), Glendale, Northern Phoenix, and Northern Scottsdale. We are happy to work with homeowners and investors residing in the valley or those out of state, and we offer acquisition services if you are looking to purchase a vacation rental in these service areas.
Our services for Vacation Rental Management are broken into two categories:
Pre-Launch (ahead of the first booking) and Ongoing Management (once the home is live).
We are happy to work with homes that are already furnished or those that need setup + furnishing services.
Our Recipe: Happy Homes + Happy Guests = Happy Homeowners!
We care about being proactive with home care…. Not reactive!
ACs breaking during a booking, pools going green with algae, water heater failures, and other risks are often avoidable with proper routine maintenance.
We care about putting home care first as a way to reduce risks, prevent emergencies, and avoid cancellations from guests.
Limited Scope Inspection
Guest Vetting
Ongoing Monitoring
Damage Reporting & Resolutions
We are committed to delivering 5 Star Stays. We are personal, friendly, and care about each stay from pre-booking to check-out.
Nailing the Basics
A great sleep, a nice shower experience, and a safe and clean space are necessary for our guests to feel at home. Our cleaners follow a Moonrise Homes specific checklist where every home is reviewed at minimum by two people to ensure it is ready to host guests.
Sense of Urgency Regarding Emergencies
The last thing a guest wants at a vacation rental is an home emergency interrupting their stay. When unavoidable issues come up, it is our #1 priority to resolve these in a timely manner and our team is committed to this result
Above & Beyond Hospitality
The most rewarding part of the business is when guests leave with amazing memories and fun times with their friends and family. Comprehensive management includes:
5 star reviews are key to driving revenue, and a well maintained home helps avoid large expenses. We utilize the best in class technology and aim to be in the top quartile of revenue performers in each market. Each homeowner receives a detailed report and performance summary at the end of each month.
We care about being proactive with home care…. Not reactive!
ACs breaking during a booking, pools going green with algae, water heater failures, and other risks are often avoidable with proper routine maintenance.
We care about putting home care first as a way to reduce risks, prevent emergencies, and avoid cancellations from guests.
Limited Scope Inspection
Guest Vetting
Ongoing Monitoring
Damage Reporting & Resolutions
We are committed to delivering 5 Star Stays. We are personal, friendly, and care about each stay from pre-booking to check-out.
Nailing the Basics
A great sleep, a nice shower experience, and a safe and clean space are necessary for our guests to feel at home. Our cleaners follow a Moonrise Homes specific checklist where every home is reviewed at minimum by two people to ensure it is ready to host guests.
Sense of Urgency Regarding Emergencies
The last thing a guest wants at a vacation rental is an home emergency interrupting their stay. When unavoidable issues come up, it is our #1 priority to resolve these in a timely manner and our team is committed to this result
Above & Beyond Hospitality
The most rewarding part of the business is when guests leave with amazing memories and fun times with their friends and family. Comprehensive management includes:
5 star reviews are key to driving revenue, and a well maintained home helps avoid large expenses. We utilize the best in class technology and aim to be in the top quartile of revenue performers in each market. Each homeowner receives a detailed report and performance summary at the end of each month.
Yes, our full team is located in Phoenix! Our areas of focus for new homes are: Peoria (Arrowhead), Glendale, Northern Phoenix, and Northern Scottsdale.
We visit our homes on an ongoing rotation to conduct quality checks ahead of guest check-ins.
We conduct a thorough guest vetting process and do not have an issue declining a guest’s inquiry if there is evidence that a guest will not take care of your home. We offer several risk mitigation and insurance layers that go above and beyond Airbnb’s $1M liability coverage which we are happy to discuss in more depth.
We partner with SuperHog to ensure that all guests are covered up to $500 in accidental damages. For minor damages like linen replacements or small breakages, we file a claim and get these items replaced in a timely manner. Larger damages are assessed on a case by case basis
No! Our management model incurs all upkeep costs
As long as guests have not booked yet, we will block off dates that you would like to reserve. We will have an owners portal created for you to access and look at the calendar.
We will do our due diligence to stay up to date with changes to permits and local regulations. We are not legal advisors, however, so legal advice should be taken to an attorney, and tax advice should be taken to a CPA
Moonrise Homes will facilitate all maintenance, for both routine and one off, including being on site at the property as needed.
Our pre-launch fees are a one time package and based on the work required for each home. Clients that have a Vacation Rental that is self managed or with another Rental Manager may be eligible for a reduced pre-launch fee
Our management rates are a % of revenue (after taxes and cleaning fees) charged on a monthly basis. These vary depending on each client needs… we are not one size fits all, because every home is different!
We offer consulting services on an hourly basis to get you on track with a strategy and plan. Please contact us for further information.
For investors interested in working with us for new property acquisition, development, and management, please contact us for further information.
Interested in launching your vacation rental with Moonrise Homes?
Please fill out our Inquiry Form! We will reach back out to you within 48 hours to see if our services might be a good fit.
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